“Now everybody is on your toes, 'Why are you not performing?' But I’m always at peace because I know I’ve done my best. I’ve gone to the outreaches, there are no defaulters.” – Immunization Nurse
“Now everybody is on your toes, 'Why are you not performing?' But I’m always at peace because I know I’ve done my best. I’ve gone to the outreaches, there are no defaulters.” – Immunization Nurse
“When it comes to employing health workers, we are very quick to determine that we need nurses and doctors. We forget the data people.” – County EPI Manager
“Making a work plan is one thing, getting the money is another. This annual year, we are supposed to get 100 vaccine carriers. We are already through half of the year, nothing has come.” – Sub Country EPI Mgr
“I think generally the mere fact that at the end of the day I will leave a smile on somebody’s face, I think that’s my motivation. You’ll find somebody distressed, at the end of the day you leave them better than they came.” – Immunization Nurse
“When the system is slow, you cannot fail to issue vaccine to a Sub County, so you record on paper. At times you issue on paper and forget to update the system.” – Regional Depot Mgr
“You have someone crying that they don’t have vaccines in their Depot. When you open the system, it tells you that they have 1000s of vaccines. That’s when someone will say 'NO! NO! NO. That has not been updated, my so and so is on leave.” – National
“Decisions are made at the top. We don’t make them here. We’re just given protocols to follow.” – Immunization Nurse
We are taking a Human-Centered Design approach to understand challenges healthcare workers & managers face with using data for decision-making in immunization programs in Kenya, the Democratic Republic of Congo, and Mozambique.
“Making a work plan is one thing, getting the money is another. This annual year, we are supposed to get 100 vaccine carriers. We are already through half of the year, nothing has come.” – Sub Country EPI Mgr
“You have someone crying that they don’t have vaccines in their Depot. When you open the system, it tells you that they have 1000s of vaccines. That’s when someone will say 'NO! NO! NO. That has not been updated, my so and so is on leave.” – National